The role of manuals is not merely providing information on how to use products correctly or how to perform a series of tasks properly, but rather it is becoming a part of the product service or a significant part of the operational process.
The most important aspect of the manuals is to convey what the user wants to know in the most appropriate fashion whenever necessary.
Shintec Hozumi has more than three decades of experience in the manufacturing industry, managing both quality and costs, and our goal is to produce creative manuals that fulfill significant new roles by enhancing interactivity through the effective use of our communication techniques as well as our digital technologies that we have developed.
The Signature of Shintec Hozumi
Authors with Abundant Experience
Innovative New Manuals Designed by Experienced Technical Writers
Our experienced technical writers (many of whom are also engineers) use their extensive professional expertise to create intuitive, user-friendly contents that are carefully matched to the specific needs of those who will use the products or services.
We provide creative manuals that are easy-to-understand as well as intuitive-to-use, along with professional consultation to ensure that the manuals are matched to your budget and needs. Even if your contents include field-specific and/or product-specific technical jargon and technologies and incorporate complicated procedures, we can explain the jargon and technical details in an easy-to-understand way and break down the operational procedures into simple steps, so that the users can achieve greater understanding and use the manuals more easily and effectively.
Personalization, Customization, and Tailored Development
Personalizing Your Manuals, Creating Original Content Viewers, and Developing Utility Tools
If your existing manuals and handbooks need to be better suited to the users' specific needs and preferences, or need to be tailored to tablet devices or your unique viewing platform, Shintec Hozumi can help you.
We have experience developing dedicated content viewers that implement many useful features, and we can also produce conventional paper or electronic manuals as well as multimedia contents designed for tablet apps and smart glasses at the request of clients.
In addition, we are capable of developing original utility tools that are very effective in improving your manual authoring process.
Making Use of Cutting-Edge Digital Technologies
Next-Gen Service Manuals and Interactive Contents Based Upon Cutting-Edge Digital Technologies
Many documents today have been replaced with digital information. Furthermore, more intuitive and user-friendly streaming media contents are becoming more common, with the use of animations and computer graphics being the standard.
In that trend, Shintec Hozumi has also been focusing on not only 3D CG/animation and interactive digital manuals but also multimedia contents using extended reality (XR) technology such as augmented reality (AR) and virtual reality (VR), so that we can help customers solve their problems and find answers to their challenges.
Total Support Provider
Supporting Your Manual Authoring Process from Beginning to End
In order to create quality manuals, operational efficiency is the key.
Shintec Hozumi supports customers from the planning stage, and helps them improve their process to collect and sort information as well as make it more efficient, which is essential for authoring quality manuals, through our comprehensive understanding of the customers’ operation processes and analysis of their present situations.
The Services We Can Provide
Shintec Hozumi has many years of experience in producing a wide variety of manuals worldwide, regardless of language and region, such as automotive service manuals used by car dealers and owner’s manuals used by car drivers. With abundant knowledge and experience cultivated in the field of technical writing, we produce extremely high quality manuals.
We can also produce manuals for industries other than the automotive industry.
Please feel free to contact us with any inquiries.
For Automotive Dealerships
Service Manuals
We have extensive experience creating and editing automotive service manuals that instruct technicians in how to inspect and repair vehicles (e.g., how to remove, replace, or reinstall vehicle components, and how to troubleshoot vehicle malfunctions).
Our technical writers study how the components can be smoothly installed and removed by making use of the automotive design documentation and 3D engineering CAD data, and validate those simulated installation/removal procedures using the actual physical vehicles, so that dealer technicians can perform their work in a safer, more secure, and more efficient manner.
Also, they work closely with automotive manufacturers to examine the diagnostic troubleshooting procedures for the automotive electronic control systems that have become increasingly complex due to automotive computerization in recent years, and they incorporate practical approaches into the diagnostic troubleshooting and repair procedures in order to provide the technicians with more time-efficient, more reliable service manuals.
Vehicle Electrical Wiring Diagrams
We create and edit the electrical wiring diagrams that are necessary to inspect and repair automotive electrical systems and components.
Our technical writers draw precise wiring diagrams that incorporate hundreds of connectors and connected wires, based on the technical documents provided by the designers.
By making use of engineering CAD data and examining the physical vehicle, they create illustrations that visualize these wires and connectors that are normally hidden, resulting in electrical wiring diagrams that allow users to locate wires and connectors easily and quickly.
In addition, we develop custom web-based viewers that allow the user to obtain the specific service information they need, in exactly the form they need it, from the vast amount of wiring information that exists, and we can customize the functionality for the most effective use.
New Car Feature Documentation
We create and edit documentation that summarizes and explains the various technical details and features of new car models that are introduced.
Our technical writers create and consolidate text and illustrations that explain the design concepts, features, engine performance, and other technical specifications of new car models that are being introduced, by “deciphering” the design documentation that specifies such details, and sometimes by examining the physical vehicles when necessary.
The New Car Feature documentation illustrates the features of new models as well as the technical details of implemented systems in a way that is different from product catalogs, in order to provide the manual readers with precise technical information in a way that is easy to understand.
Accessory Installation Manuals
We create and edit instructional guides that are very useful when installing automotive accessories.
Our technical writers install physical accessories themselves using physical vehicles and check if they work properly as designed by referring to the technical documentation provided by the automotive manufacturers and accessory vendors.
Our technical writers consider how the users can more easily, safely, and reliably perform the installation, and use these ideas to create the most efficient step-by-step work procedures, and for the instructions that are difficult to convey in text, we demonstrate them using pictures and 3D CAD data so that the users can intuitively understand the instructions.
For Car Owners and Drivers
Owner’s Manuals
We create and edit automotive owner’s manuals.
In owner’s manual authoring, it is essential to select and use terminology and expressions that are appropriate for the users, and to illustrate the contents using as many pictures as possible so that the users can understand more easily.
In particular, it is necessary that the information regarding safety topics and precautions is clearly explained through the use of pictograms.
Our technical writers author owner's manuals based on the technical documentation provided by the automotive manufacturers as well as the information they gathered themselves, while also taking into account the regional regulations as well as the languages spoken by the users in the specific countries where vehicle models are sold.
Examples of Our Products
- A wide variety of manuals tailored for worldwide automotive manufacturers.
- Owner’s manuals of personal mobility vehicles.
- Instruction manuals of factory logistics robots.
- Automotive recycling manuals.
- Instructional apps that make use of smart glasses and/or tablet PCs.
- Video instruction leveraging 3D CAD data.
- Web-based viewers designed for automotive electrical wiring diagrams.